If you've chosen to deal with us online, you can log in to your member account to find details of your claims. Fast and fair claims. If you have any questions on Group Life Claim, please do not hesitate to contact our customer service representatives at (852) 2519 1166 or email us by eb.claims@axa.com.hk for more … We understand that making a claim under your policy can be daunting and here at AXA we want to make things as easy as possible for you. As an AXA Health member, you can access the world’s largest social network for health. For Assure, Key, Ideal and Premier plans you get up to 5 consultations a year with Cover Level 1. You can track/manage your claims using the reference number provided to you by email and SMS when you when you submitted the claim through. You must keep a copy of all the original claims submitted online for at least 12 months, as from time to time we might request them from you. Copyright © 2020 AXA All rights reserved. Please note that you may experience some delay during our peak season from July – August and from December – January. Customer Service +603 2170 8282 +603 2170 8282. Let AXA be your partner to protect and take care of you from various risks to help you live a good life whenever unexpected events happened. 1.9% * of our travel insurance policy holders needed to make a claim in the last year, with an average claim pay out of £855 *. You can always contact our claims department on: The claim form has to be stamped and signed by the treating practitioner and by you. Talk to someone in your local branch AXA Assistance USA, Miami 703 Waterford Way, Suite 390 Click on the corresponding symbol and complete the claims notice. We paid over 94.2% of customers’ travel insurance claims in the last year *. ... Travel Claim Form. If you need further treatment, let us know and we’ll check your cover. Time Saving Tip: Before you submit your claim, it’s helpful to have all of the correct documents and information to speed up the process. Health Insurance. AXA Affin General Insurance wishes to inform that trip cancellation claim and all benefits related to COVID-19 for travel policies purchased on and after 31st January 2020 (for China) and 12th March 2020 (worldwide except China) will not be covered. Travel. Services provided by AXA Travel Insurance. Claims specialist will review and assess. You must keep a copy of all the original claims submitted online for at least 12 months, as from time to time we might request them from you. Customer Service +603 2170 8282 +603 2170 8282. Submit, track and manage your reimbursement claims easily from anywhere in the world. Travel Insurance Claims. File A Claim. Call us when you have an open referral - we’ll check your cover and can find you a specialist using our Fast Track Appointments service. If that’s the case, you may need to use the NHS to carry out your treatment. We'll email you whenever you need to do anything, or if there's an update for you to look at. See our cookie policy for more information on cookies and how to manage them. Important notes: The claim form has to be stamped and signed by the treating practitioner and by you. Take a look at some of the most common reasons why we can’t authorise a claim. Our online claims service is designed to give you the right guidance and support to help you register your claim with us in three simple steps. If you want someone to help you understand your diagnosis and treatment, our Health at Hand experts are on hand to support you, day and night. If your GP has named a particular specialist for you to see, give us a call before booking an appointment so we can check you’re covered to see that person. Try Doctor@Hand, our online GP service that lets you speak to a GP at a time that suits you. File A Claim Useful Information Contact Us File A Claim ... Travel Claims FAQ Download FAQs (PDF) Home. You can also manage your membership, view your documents or start a new claim online. navigate_next. You may be covered for consultations on your plan; otherwise you can pay a simple fee or a yearly subscription. ... You simply have to call the AXA Motor Claims toll free number 800 116 4845 to open your claim. Member Online. And if you need more treatment or support with your recovery, give us a call on             0800 454 080. In case of baggage delay, you should get a letter/report from the Airline confirming the delay and delivery date/time and of the baggage. Private healthcare insurance doesn’t cover everything, so there may be times we can’t authorise your claim. Once you’ve had your treatment, we’ll settle the bill for what's covered. In case of theft, you should provide a written proof from the Police at your destination stating the incident and the stolen items. We use cookies to give you the best possible online experience. If your treatment is not covered for any reason, we’ll let you know. If you need some support with your recovery, our Health at Hand experts are on hand day and night to support you. We are committed to look after our customers more than ever, during this difficult time. You can also manage your membership, view your documents or start a new claim online. Once we’ve received the invoice for your treatment we’ll reduce the amount we pay the hospital or specialist by the amount of your excess. Before we find you a specialist, we need a few details from you in order to assess your claim. You’ll need to have your policy number, and keep incident details to hand such as dates, reference numbers and receipts, and we’ll guide you through the rest. With AXA XL's global footprint, culture of service and unparalleled expertise, we'll be there for you -wherever and whenever you need us. Download PDF ... Then, please send all documents to the following email address: axathai@axa.co.th to complete your online claim. Report a claim or view the status of your existing claim online by logging into your AXA account. If you've chosen to deal with us online, you can log in to your member account to find details of your claims. Our Fast Track Appointment service can find a suitable appointment for you and make sure you get seen as soon as possible. If your GP has assessed your condition and wants to refer you to see a specialist – that’s when your private medical insurance steps in. Know More About AXA … on 800 2921 or: SUBMIT A CLAIM How to declare your claim. Take a look at some of the most common reasons why we can’t pay a claim. Call Health at Hand on 0800 003 004. 8.30pm to 5.30pm Monday to Friday (excluding public holidays) We’ll need to check if specific tests or procedures are covered under your plan. Our health and wellbeing centres offer you and your family helpful information about medical conditions and illnesses as well as lots of tips to inspire and support you to make better decisions around your lifestyle and wellbeing. Thank you for your online Travel Claim notification. Supporting documents might include medical reports, laboratory test results, ultrasound reports, and referral letters. 8.30pm to 5.30pm Monday to Friday (excluding public holidays) If they are we'll give you an authorisation number to give to your specialist. Travel Insurance Claim Guideline 1 Notify Claims Department immediately AXA Hotline service at Tel. When you buy an insurance policy, you're buying a promise. Have a look at this GP referral factsheet to learn more about the referral process. Submit your claims online for faster processing or download our editable PDF form. still departs), and FCDO advice against travel is in place, you can log your claim online. In event of an accident/damage to your vehicle, report immediately to the police, obtain the police report and notify AXA immediately. AXA Assistance USA, Chicago 122 South Michigan Ave, Suite 1100 Chicago, Illinois 60603 1 (312) 935.3500. Make sure to collect all evidence/documentation to prove the incident and the damage caused. For accommodation, excursions, car hire and other pre-paid charges that were not purchased as part of a package, you should contact the provider. For claims requests call us on 800 AXA (292) or: UAE: 800 2926     International: +97144294000, AGH UAE: 800292777     AGH International: +97144294059, UAE 800292    Bahrain 80001060    Qatar 8002924     Oman 80070292. Give us a call and we can see how we may be able to support you when using the NHS for treatment. Our promise is to deliver an exceptional claims experience. When you go to your specialist appointment, give your specialist your AXA Health membership number and the authorisation number we’ve given you. Please quote our reference number when corresponding with us. This is when your GP refers you for specialist care, but doesn’t name a specific person for you to see. Health. If you’re experiencing muscle or joint pain, you don’t need to go to a GP first. navigate_next. Our Claims Promise. To make the claims process quicker, you should ask your travel provider to give you a notification stating that the alternative flight they offered you was more than twelve hours after the original flight. The Platinum Account is packed with benefits including worldwide multi-trip family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for a … Invoices should be attached with receipts/ paid stamps. A Policy Owner is an individual to whom this policy is issued for covering:; Own self or; Own self and immediate family member (s) or; Immediate family member(s) only A Policy Owner can also be a company/ business entity to which this policy is issued for covering their employees/members as insured. It’s fast, simple and convenient! Register your claim online in your AXA Account and we’ll be able to assess your claim. HealthUnlocked helps people with similar health backgrounds share their experiences, connect to useful groups and organisations, and support each other. The police report is mandatory in order to process your claim. This field is required. When an incident occurs, make sure you do your best to minimize the damage. In case of a theft, obtain a police report listing all the stolen items. AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. What should I do if I become ill when abroad? By email: Send the completed claim form(s)m. with all supporting document(s) to travel.claims@axa.com.hk 24-hour Emergency Assistance Hotline Telephone: (852) 2861 9285 Whenever you call us to make a claim, we’ll let you know whether there’s an excess to pay on your plan. Only for paper submission, submit the claim form together with the required supporting documents to us directly or through your insurance consultant. If you encounter any issue and want to submit a claim, our dedicated claims team can help you anytime with our hassle-free claims process, anywhere . Ask your GP for an ‘open referral’. If you use a specialist that isn't recognised under your plan, you'll need to pay for all of their costs yourself. on 8000 1060 or: SUBMIT A CLAIM How to declare your claim. Private customers – File a claim Corporate customers can file their claims here. We’ll let you know how to pay your excess when we send you a statement following your consultation or treatment. If your specialist wants to carry out more tests or has recommended a procedure to treat your condition, give us a call before you go ahead. We also understand that a fast decision is important for you. Start a new claim. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. New claims 01 858 3200 or 1890 24 7 365. Your private healthcare insurance kicks in once a GP has referred you on for specialist care after they’ve evaluated your symptoms, carried out any diagnostic tests and you've finished any treatment they’ve prescribed. Retain all damaged items in case inspection is required. ... You must keep a copy of all the original claims submitted online for at least 12 months, as from time to time we might request them from you. We normally settle any bills directly with the specialist or hospital where you’ve had your treatment. Find out about all our product for individuals, including personal health checks, GP video calls and private health insurance. Whatever you need, whenever you need it - we're here to make life easier and more convenient for you. AXA Singapore is one of the world's leading insurance companies. Existing claims. Emma by AXA App and Portal* is your all-in-one insurance & health services platform, enabling you to view your policies, submit claims and more. Invoices should be attached with receipts/ paid stamps. If you go ahead with the treatment or test without calling us first to check your cover, we might not be able to pay for it. If you’re feeling unwell, book an appointment to see your GP. Instant cover. Submit your claim online Please note if your travel insurance was arranged through your bank account please contact your bank for information on how to make a claim. Report a claim online. Whether or not you’re making a claim you can simply log in to Member Online to get started. Jeddah : +966 12 263 5566. You can also register a new claim and upload documents to your online account via Member Online if you'd prefer. If you want to know more, have a read of this factsheet. We may ask for more information from your GP before we can confirm you’re covered, we’ll let you know what information we need as it can vary depending on your condition. That's why it’s important to call us before you go ahead with any private consultations, tests or treatment, so we can let you know in advance if the costs are covered. AXA INSURANCE PTE LTD Travel Claim Form Policy/ Certificate No. Buy online now! If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible. Talk to someone in your local branch. We’ll explain your cover and our Fast Track Appointment service can find you an appointment with an appropriate specialist. Once the claim is submitted, you will receive an SMS providing the claim reference number and contact details of the workshop as per your policy coverage. It helps us out if you have your GP referral letter to hand when you call and we may ask to see a copy of this. Our areas of expertise are applied to a range of products and services that are adapted to the needs of each and every client across three major business lines: property-casualty insurance, life, savings & health and asset management. General Information Policy No. 199903512M To expedite your claim, please (1) Complete this form, (2) Prepare the relevant documents listed on page three and four, and (3) Email AXA is committed to making claims clearer. Provides innovative insurance solutions for both personal and business needs. Depending on your level or cover and your course of treatment, we may need to request some more information from your specialist before we pay your claim. Travel Claim Form. Alternatively, you can call us on 1890 24 7 365. Call AXA Travel claims. On our Personal Health plan you get up to 5 consultations a year with the Extended Cover option. You may be able to claim a cash payment if you need to stay in hospital overnight, depending on your cover. Call AXA Car claims. If you’d like help understanding your diagnosis or the treatment you’re getting, our Health at Hand experts are on hand to support you. File A Claim. For Medical emergencies, contact us immediately on +971 44294003 to ensure quick coverage confirmation with the medical provider. 8 Shenton Way #24-01 AXA Tower Singapore 068811 AXA Customer Centre #01-21/22 1800 880 4888 cst@axa.com.sg Co. Reg No. Leaving a health insurance company scheme, Jack Whitehall’s Feelgood Health challenges, most common reasons why we can’t authorise a claim. AXA Assistance offers a suite of services to give travelers peace of mind while away from home. Once you have a specialist referral from your GP, give us a call. Please call your dedicated claim handler, their phone number is noted on the "Next Step" letter posted to you after the claim was registered. Submit your Travel Claim online now. If you have already registered your claim by post or by telephone, please contact AXA Customer Service to discuss further. Riyadh : +966 11 477 6706. How long will my claim take? Call 800 AXA (292) Sun - Wed: 8am - 8pm Sat & Thu: 8am - 5pm Contact us AXA Branches. 0800 454 080. Present in 57 countries, AXA's 160,000 employees and distributors are committed to serving our 108 million clients. Continue an existing claim My Account. AXA lives up to its reputation for superior customer service, making it easy to file a claim and receive prompt reimbursement. This initial stage of your treatment is referred to as ‘Primary Care’ and it isn’t usually covered by our plans. We'll email you whenever you need to do anything, or if there's an update for you to look at. As an AXA policyholder, you're eligible to get a free legal consultation from AXA's legal advisors. If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible. If your flight is not cancelled (i.e. As long it's covered by your plan, you'll be good to go. For endorsement and cancelation requests click here. Log in to your AXA Account and check your policy documents to make sure you’re covered for your particular claim. You can call our Working Body service right away and we’ll arrange for a physiotherapist to give you a call back. TO PROTECT YOUR OWN INTEREST, PLEASE COMPLETE THIS FORM YOURSELF. on 800 2921 or: ... on 800 2921 or: SUBMIT A CLAIM Travel Call AXA Travel claims. 0-2118-8111 (24 Hrs.). Just notify us of your claim online. 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