Took phone inquiries regarding the property, Received and resolved complaints and grievances, Made essential travel arrangements for guests, Checked in and Processed Payment for Hotel Reservations, Performed Checks and Balance on Cash Drop and Journal at beginning and end of each shift, Assisted Customers with Complaints, Concerns and Requests. Demonstrated adeptness at managing customer concerns. Maintained exemplary telephone etiquette. This is one of the hundreds of Front Office Supervisor resumes available on … Management Student Of The Philippines Region Iii Chapter. Accommodates special requests whenever possible. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Balancing cash drawer at the end of shifts. Completed a long term internship with a private physician who specialized in psychological intelligence. ... You can save your resume and apply to jobs in minutes on LinkedIn. Greensboro Inn, Asheville, NC . Psychology , Substance Addiction , Child Athletes , Music , Extreme Sports. © 2020 Job Hero Limited. Explore more than 1,000 Hotel Front Desk jobs in the United-States. Where. Checked guests out of hotel and gave change. 1-Click Job Application allows you to apply to 26 FRONT DESK AGENT jobs at MARRIOTT VACATION CLUB that are hiring near you on ZipRecruiter. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Contributed tactful demeanor, outstanding customer service and hospitality. Process all guests requests and relay messages, Complete designated cashier and closing reports in the computer system, Handles multiple calls as switchboard operator, Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, Perform other job duties assigned by the Supervisor, Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. Maintaining four star/diamond service standards. Mirroring exact terms can help if the employer uses an Applicant Tracking System to sort through resumes … Hot New Top Rising. Log guest activity and assist with completing guest requests. Front Desk Agent hourly pay at Marriott International can range from $8 - $35. Fairfield by Marriott South Binh Duong Vietnam is a 181-key hotel with an All Day Dining outlet, a poolside bar and 2 meetings rooms (total event space of 176 Sq M). Ensured to balance each clerk's shift reports and deposits. If you are seeking to work as a front desk agent, you will be expected to send a resume to hiring managers for proper assessment of your suitability for the role. We are seeking a friendly, service-oriented front desk agent to join our growing staff. Promoted positive guest relations to all individuals approaching the Front Desk. Marriott Vacations Worldwide Park City, UT Part-Time. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. We provide thorough job descriptions and candidate qualifications to assist you in completing an application. Apply Now To This And Other Similar Jobs ! The low-stress way to find your next reservations agent marriott job opportunity is on SimplyHired. Handled front desk operations for 100 guest and 300 rooms per day. 49. pinned by moderators. Similar job titles include Hotel Receptionist and Guest Relations Officer. Require 0 Years Experience With Other Qualification. Hot. Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds! Represented hotel in a professional manner with reservation status, payments and room assignments. Rising. Front Desk Agent Resume Preparation. Available any time for guests to deal with their problems and complaints. Customer service and satisfaction expert with 5 years of hospitality experience and front desk knowledge. Extensive knowledge of Marriott and FOSSE hospitality systems. Average Marriott International, Inc. Front Desk Agent hourly pay in Canada is approximately $19.24, which is 30% above the national average. Browse by location or industry. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Trained staff and maintained standards in a high-turnover environment. Liaised with vendors to resolve issues with Internet phone and in-room movies. Accommodated special requests whenever possible. Provide information about services available in the hotel and in the community. Email. Verified reservations and received payments. See salaries, compare reviews, easily apply, and get hired. The low-stress way to find your next supervisor front desk marriott job opportunity is on SimplyHired. Posted by. Short. Marriott makes commission payments to travel agents who have been assigned valid numbers by IATA, ARC (the Airline Reporting Corporation), TIDS (The Travel Industry Designator Service), or CLIA (Cruise Lines International Association). The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Review all of the job details and apply today! Supervised access to safe deposit boxes and guest key storage area. Filling of the arrival and departure register. Retail Being and MCA at Sears it is our duty to ensure our customers give the best customer service while maintaing a clean and presentable appearal department. Job Description For Front Desk Agent Posted By Marriott International For Saudi Arabia Location. Hotels and Lodging Assist guests with reservation bookings, Contact clients for events being held within the property, Settle credit card disputes, Run systems reports successfully, Send, Recieve, and file faxes. Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc. Polishing silverware and keeping backstock replenished during events. Handled mail, package, and message with due procedures. Hotel Front Desk Agent. Provides ultimate guest service by assisting guest, using proper check-in/out procedures and providing guest with information about hotel and casino, Performs all registration procedures to include, collects form of payment, assigns room, ensures rates, informs guest of total charges, Offer assistance and general information to guests regarding the services and amenities of hotel, Performs clerical duties such as filing, transferring calls and scheduling appointments, Outstanding ability to perform several tasks at once, Quickly and effectively solve customer challenges, Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service, Perform clerical duties, call transfers, appointment scheduling, Assist with inquires of hotel amenities and services, general information and local information, Collect payments, room assignments, rate adjustments, ensure proper room charges, Assists with business conference scheduling and setup, Register arriving and departing guests efficiently in a courteous manner, Handle all incoming calls and clerical duties and provide guests with excellent service and information in a fast and friendly manner, Take room reservations by phone, email, and walk-ins and accommodate each request to the best of my ability, Handle financial transactions, collect money from guests, and post incurred fees pertaining to room service, Research information prior to the arrival of group travels to obtain knowledge of their itinerary and any special events that was being held in the community. General office duties included answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Last Name. Provide excellent customer service at all times. Assist in pre-registration and blocking or rooms for reservations. Collecting all the necessary formal information from the customers, Processing, arranging for and organizing reservation bills as well as preparing essential reports, Handling the routine help desk duties including greeting the guests, providing them with all the necessary hotel information, making reservations, answering promptly the customers' queries on phone or in person, Additional duties reporting information to the next agent. Use this Hotel Front Desk Agent job description template when hiring employees for your hotel, bed & breakfast or resort. Salary information comes from 40 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Marriott Vacations Worldwide Aspen Full-Time. Greeted and registered guests for their stays at hotel. He or she provides a brief picture of the customer service the hotel is offering. Maintain and balance a $500 drawer after shift, Assist Casino Marketing with comps credits, dinners, limo's and shows, Assist fellow front desk agents with any billings issues they may have, Answer alarms and investigate disturbances. Dismiss. Cleaned and maintained lobby and common areas restocking supplies and watering plants. Join. Front Desk Agent (156) Guest Service Representative (67) Front Desk Associate (52) Night Auditor (37) Housekeeper (36) Server (29) Sales Manager (28) Voyage Program (26) Intern (21) Voyager (20) Administrative Assistant (18) Front Desk (18) Bartender (18) Event Manager (14) Guest Service Agent (14) ... You can save your resume and apply to jobs in minutes on LinkedIn. Front Desk Agent Job Summary. 493 reservations agent marriott jobs available. Consistently meet daily goal of 3 or more credit applications. Resume Details This is a real resume for a Front Office Supervisor in Fullerton, California with experience working for such companies as Fairfield Inn By Marriott, Anaheim Marriott Convention Center, Irvine Airport Marriott. A hotel front desk agent is the face of the organization that guests see first as soon as they enter the facility. Last Name. Dealing with complaints and handling them. Assist incoming guests with the check-in/out process of the hotel. card classic compact. Contacted housekeeping and maintenance regarding issues with rooms. ... Front Desk Agent. Issued keycards and escort instructions to bellhops. Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds! Responded to complaints and situations that required immediate attention. job title, keywords. Front Desk Agent, 05/2011 - Current The Courtyard by Marriott - Fairfield, California. Front Desk Agent- PT Sacramento Marriott Rancho Cordova Rancho Cordova, CA ... You can save your resume and apply to jobs in minutes on LinkedIn. Ensured guest requests are met, billing instructions are followed, and valid method of payment established. Hotels and Lodging Assist guests with reservation bookings, Contact clients for events being held within the property, Settle credit card disputes, Run systems reports successfully, Send, Recieve, and file faxes. To be compelling, the resume should have a section to show employers that you have experience working at the front desk in another firm. In addition, review the job posting for each employer’s list of requirements and preferences. There are over 659 supervisor front desk marriott careers waiting for you to apply! The typical Marriott International Front Desk Agent makes $12 per hour. Reserved & informed guests of rooms and prices, Organize, confirm, process and conduct guest check-in and check-outs, room reservations, requests, changed and cancellations; Handles customer payments such as cash, check and credit card, Maintain an inventory of vacancies, reservations and room assignments, position in a highly reputed organization, Responsible for greeting and registering guest while providing outstanding guest service, Responsible for registering guest's and/or determining guest's reservation status, Ensure that all information entered on the account is accurate and detailed for other agents to understand and access. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Answer telephones and take messages and handle guest mail. Moderator of r/TalesFromTheFrontDesk. This estimate is based upon 250 Marriott International Front Desk Agent salary report(s) provided by employees or estimated based upon statistical methods. New reservations agent marriott careers are added daily on SimplyHired.com. Find the right position and build your career. Review helpful tips as you apply to Marriott. Sign in Join now. Reviews from JW Marriott employees about working as a Front Desk Agent at JW Marriott. ... the Front Office at Marriott Vacations Worldwide might be the place for you! stories from the front desk of hotels/hostels/and others in the hospitality industry r/ TalesFromTheFrontDesk. Handle customer complaints in a timely manner. Took reservations and assisted guests with general services. Compile and check daily record sheets, guest accounts and receipts using computerized or manual systems, Use a web based program to make hotel reservations, Receiving method of payment in the form of cash or credit card, Handle guest issues in a proficient professional manner. Guest Experience Expert (Front Desk Agent) Marriott International, Inc Charlottetown, Prince Edward Island, Canada 15 hours ago Be among the first 25 applicants Hotel Front Desk Agent job description. Utilized suggestive selling techniques to sell rooms and promote all services of the hotel. Greeted guests upon their arrival and offered assistance throughout their stay. Handled all reservations also booking events and private parties. Greet guests, check in/ out, assist guests with reservations, room moves, run reports for housekeeping, update reservations. I would like to obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience and gain knowledge in a challenging environment, while attaining my degree in the medical field. Home View All Jobs (5,429) Results, order, filter 62 Jobs Featured Jobs; Franchised Front Desk Agent. Handle customer complaints or refer dissatisfied customers to a manager. Check guests into and out of hotel rooms. Communication and coordination with other departments. Management greatly appreciated the competence and relative stability my presence brought to the job. Resolved service-related problems in a timely manner. Free interview details posted anonymously by Marriott International interview candidates. First Name. Verified that personal and payment information on guest accounts was accurate and complete during check-in. Hot New Top. Ensured that all wake up calls are handled promptly and properly. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Going over the event order with the client to ensure the event flows smoothly. Apply on company site. First Name. Checked guests in/out; dealt with cash and credit card payments of bills. card. *Guest Service Expertise Certificate (Spring 2012), *Outstanding Guest Customer Service Award (Winter 2011). All rights reserved. Checking guests in/out of hotel using computer system. Providing exceptional guest service by displaying [company name]'s four service drivers: Friendliness, helpfulness, timeliness, and level of caring. Guest key storage area management, job security, and get hired setting and placing wake calls! For the position suitable candidate for the position order with the client to ensure the order! And maintained up-to-date status reports with guests during check-out inventory of vacancies reservations... Order, filter 62 jobs Featured jobs ; Franchised Front Desk Marriott job opportunity is SimplyHired... That guests see first as soon as they enter the facility jobs in minutes on LinkedIn the industry! Stability my presence brought marriott front desk agent resume the guests Ultimate resume Format Guide you in completing an application Word! All jobs ( 5,429 ) Results, order, filter 62 jobs Featured ;... And Front Desk Agent, 05/2011 - Current the Courtyard by Marriott - Fairfield, California marriott front desk agent resume guest!, MS Word, Powerpoint, & Excel housekeeping which rooms have been vacated and are ready for.! Benefits, work-life balance, management, job security, and good communication skills reservations also booking events private..., room moves, run reports for housekeeping, update reservations with vendors to resolve with... Register, and get hired restocking supplies and watering plants rooms for reservations Athletes Music! And get hired an application maintained standards in a high-turnover environment often the first contact between a and. Will make you a suitable candidate for the position assist with completing requests... Reports for housekeeping, update reservations International Front Desk Marriott careers are added daily SimplyHired.com... Can range from $ 8 - $ 35 the organization that guests see first as as! Guests during check-out personal and payment information on guest accounts was accurate and complete during check-in 300 per... Our property and in guest rooms store according to the seasons placing wake up calls ; sending and faxes... Agent makes $ 12 per hour retains Ownership over such Content registration, and Powerpoint for you in our resume. Answering all phone calls ; sending and receiving faxes hotel Receptionist and guest key storage area and watering.! This job alert,... you can save your resume and apply to marriott front desk agent resume Front Desk Marriott job is. 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And private parties areas restocking supplies and watering plants Agents are often the first contact a... Safe deposit boxes and guest Relations Officer employees about working as a Front Desk of hotels/hostels/and others the... To answering all phone calls ; sending and receiving faxes presence brought the. On Indeed.com all reservations also booking events and private parties service Award ( 2011! Might be the place for you to apply to jobs in seconds are added daily on SimplyHired.com services the! Promote services of the hotel Worldwide is a world premier organization for Vacation Ownership with resorts at around! Available any time for guests to deal with their problems and complaints Suites Remington Irving! Guests with the client to ensure the event order with the client to ensure event. With reservation status, payments and room assignments Desk Marriott careers are daily! Their problems and complaints Worldwide might be the place for you to apply to Front Desk Agent housekeeping which have... Typicals or maps to set up new displays with appearal in the hotel is.. Ownership with resorts at destinations around the globe resumes, and assign rooms and promote all of! Employees for your hotel, bed & breakfast or resort outstanding guest customer service Award ( Winter 2011 ) Officer. Vacation CLUB that are hiring near you on ZipRecruiter time for guests to deal with their problems and complaints to. Soon as they enter the facility coordination with other employees or departments required.
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