This article is an effort to do so. Over the past decade and a half, the New Public Man-, agement (again, including the reinvention movement and, the new managerialism) has literally swept the nation and, the world. The New Public Service recognizes that the relation-, ship between government and its citizens is not the same, as that between a business and its customers. In the process, public servants are also reconnecting with citizens. It is less important for this pro-, cess to result in a single set of goals than it is for it to, engage administrators, politicians, and citizens in a pro-, cess of thinking about a desired future for their commu-, In addition to its facilitating role, government also has, a moral obligation to assure solutions that are generated, through such processes are fully consistent with norms of, justice and fairness. Thus, the role of management and social control as a participatory authority, which allows civil society to visualize and monitor the district government, through technical indicators and perception arises. Nelissen, Nico, Marie-Louise Bemelmans-Videc. If that is the case, the shift from rowing, to steering not only may have left administrators in charge, of the boat—choosing its goals and directions and charting, a path to achieve them—it may have given them more power, In our rush to steer, are we forgetting who owns the, and Stivers remind us of the obvious answer: The govern-, ment belongs to its citizens (see also Box 1998; Cooper. In many ar-, eas, it no longer makes sense to think of public policies as. Recently, there has been a rebirth of interest in the idea, of community and civility in America. Comparing the Reinventing. The new public service: serving rather than steering Author: kgolovch Last modified by: kgolovch Created Date: 6/13/2002 3:14:00 PM Company: The Maxwell School Other titles: The new public service: serving rather than steering basic model of governance used in America. The idea of dialogic innovation itself arises as a logical consequence of the open government system, which replaces outdated service practices. Rather, istrators are and should be influenced by and held account-. Lawrence, KS: University Press of Kansas. There may even be, customers who don’t want to be customers—such as those, Moreover, some customers of government have greater, resources and greater skill in bringing their demands for-, ward than others. Rather than focusing on controlling bureaucracies and delivering services, public administrators are responding to admonishments to "steer rather than row," and to be the entrepreneurs of a new, leaner, and increasingly privatized government. The New Public Service demands that the process of, establishing a vision for society is not something merely, left to elected political leaders or appointed public admin-, istrators. In terms of the normative models we, examine here, the New Public Service clearly seems most, consistent with the basic foundations of democracy in this, country and, therefore, provides a framework, other valuable techniques and values, such as the best ideas, of the old public administration or the New Public Man-, agement, might be played out. ship and democratic dialogue (Chapin and Denhardt 1995; King and Stivers 1998; Box 1998), catalysts for commu-, nity engagement (Denhardt and Gray 1998; Lappé and Du, Bois 1994), and street-level leaders (Vinzant and Crothers, 1998). The New Public Service: Serving Rather than Steering @article{Denhardt2000TheNP, title={The New Public Service: Serving Rather than Steering}, author={R. Denhardt and Janet V. Denhardt}, journal={Public Administration Review}, year={2000}, volume={60}, pages={549-559} } But as, the field of public administration has increasingly abandoned, the idea of rowing and has accepted responsibility for steer-, ing, has it simply traded one “adminicentric” view for an-, other? lic Participation in Public Administration. Public employees are feeling more valued and energized as this sense of service and community expands. could be applicable to implementing Russian reforms and, more specifically, to reforming the This sort of narrow view, is not very helpful to a citizen whose world is not conve-, niently divided up by programmatic departments and of-, fices. Government Movement with the New Public Administration. possible, thus limiting citizen involvement. The New Public Service: Serving Rather than Steering 549 The New Public Service: Serving Rather than Steering Background These variables not only in-, fluence and are influenced by public administrators, they, The New Public Service recognizes the reality and, complexity of these responsibilities. While the New Public Service has emerged both in, theory and in the innovative and advanced practices of. create the parameters for public administrators’ actions, but the manner in which public servants apply the law in-, fluences not only its actual implementation, but also may, public administrators influence and are influenced by all, of the competing norms, values, and preferences of our, complex governance system. corruption. Proponents of the New Public Management have developed their arguments largely through contrasts with the old public administration. Community Development in Orange County, Florida. It then describes an alterna-, tive normative model we call the “New Public Service.”, This new model further clarifies the debate by suggesting, new ways of thinking about the strengths and weaknesses, implications of placing citizens, citizenship, and the pub-. management process, an attempt was made in its theoretical section to lay out all key points of The New Public Service: Serving Rather than Steering 553 give focus to the desires and interests of citizens and pro- vide experiences that will better prepare those citizens for 1996; Kearns 1996). Again, as King and Stivers (1998) point out, government can play an important and critical role in cre-, ating, facilitating, and supporting these connections be-, Organizational Humanism and Discourse Theory, Over the past 25 years, public administration theorists, in-, cluding those associated with the radical public, administrationists of the late 1960s and early 1970s (Marini, 1971), have joined colleagues in other disciplines in suggest-, ing that traditional hierarchical approaches to social organi-, zation and positivist approaches to social science are mutu-, ally reinforcing. © 2008-2020 ResearchGate GmbH. Proponents of the New Public Management have devel- istence of engaged citizens, active in all sorts of groups, associations, and governmental units. But of statesmen whose responsibility further Citation fields that may be required personnel systems and! Result is a very, substantial player public services have succeeded in changing old. 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